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Frequently Asked Questions

  • Do you take My Mental Health Care Plans (MMCHP)?
    At this time my team and I do not accept or take My Mental Health Care Plans for our clients.
  • Are you open to negotiating rates or a sliding scale?
    Whilst we charge $249.99 AUD per session we are open to negotiating the rates for our clients on a case by case basis. We do not do this very often and have to take into consideration client background, goals and whether we have the capacity to allow for negotiated rates.
  • Do you or your team accept insurance?
    Depending on where you are located and the clinician or coach you speak to, we might be able to accept insurance. Whilst coaches and counsellors cannot accept insurance, some therapists on the team may be able to depending on where they are located as well as the health insurance fund you are with.
  • Are you a crisis counselling service?
    Ken Reid Counselling is not a crisis counselling service. My team and I do not accept same day bookings. If you urgently need to speak to someone or are experiencing suicidal ideation and wish to harm yourself, please reach out to your respective crisis hotline. If you're in Australia, please call from the respective hotlines: Lifeline: To speak to a crisis supporter, phone 12 11 14 Beyond Blue: You can call 1300 22 4636
  • Do you offer couple’s counselling?
    Yes, my team and I are mostly capable of offering couple’s sessions. Please submit a request for couple’s sessions and we will match you with a specialist who is able to best support you.
  • Can I pay my partner or ex to attend therapy to work on their attachment style?
    We cannot accept a client who is not submitting themselves to counselling/ therapy/ coaching of their own volition. Whilst they may seek out the financial resources from another source like a parent, they must be entering this practice with the intention of seeking change for themselves, not because they are doing so on behalf of a partner otherwise we will refuse treatment.
  • Can you offer advice for me in regards to getting an ex back?
    We are not ethically allowed to give any advice including strategies or tips on how to get a former partner back. We understand where this desire comes from but this is not the purpose of this practice and it is a breach of our ethical boundaries.
  • Do you offer same day bookings?
    We need at least 24 hours in advance to secure a booking as we do not do same day bookings. Availability is subject to clinician availability.
  • Do you offer in-person sessions?
    My team and I only offer online sessions at this time via Google Meetings.
  • How do I find my booking link once a session is booked?
    If you book through the website my team will send you the booking link and contract for you at least a few hours prior to your session.
  • What is the best way to reach out to get support?
    If you need to speak to the team urgently you can do so by reaching out to: kenreidcounselling@gmail.com
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